Contact Support

You can solve most issues by talking to your bot directly or checking the help guides. But when you need a human, here's how to reach us — and how fast we respond.

Before You Contact Support

Try these first — they're faster than a ticket:

1. Ask your bot. Tell it what's wrong: "You're not responding to customers" or "Email isn't working." It can often diagnose and fix issues on its own.
2. Check the troubleshooting guide. Our symptom-first checklist covers the most common issues. See Troubleshooting.
3. Browse the FAQ. Quick answers to the questions owners ask most. See FAQ.

How to Open a Support Ticket

1. Log in to your portal at app.agente.systems.
2. Click Help → Open a Ticket (or the ? icon in the bottom corner).
3. Fill in:
   • What's happening — describe the issue in plain language.
   • When it started — approximate date and time.
   • Which channel — email, WhatsApp, widget, or the bot itself.
   • Screenshots — if you have them, attach them.
4. Submit. You'll get a confirmation with a ticket number.

You can also email support@agente.systems directly — it creates a ticket automatically.

Response Times

Tier	Price	Response Time
Associate	$299/mo	Within 24 hours
Executive	$799/mo	Within 4 hours
C-Suite	$2,499/mo	Within 1 hour (priority)

Response times are during business hours (Mon–Fri, 8am–8pm ET). Off-hours tickets are handled first thing the next business day. C-Suite priority support includes weekend coverage for critical issues.

What to Include for Faster Resolution

• What you expected vs. what happened.
• Steps to reproduce — what you did right before the issue.
• The conversation or message where the problem occurred (ticket number or timestamp).
• Whether it's affecting customers right now — we prioritize live customer-facing issues.

Data Access

If your issue requires our support team to look at your data, they'll ask for your explicit permission first. Every access is logged in your portal's access log — you can see who looked, when, and why. See Data Ownership.